I've bought luxury goods online before but it was my first time actually walking into a Prada shop today.
The staff were excellent - a group of them so attentive, and helpful. I had an idea of what I wanted but they didn't have the exact piece, so they offered their own suggestions (one of which suited my needs) and I came out of it with a beautiful black nylon backpack <3

It goes well with my shoulder bag as well.